Rental FAQs
How do I make a reservation for bounce house or party rental?
Reservations can be completed directly through the website! If you are looking for a custom package or have questions feel free to reach out to us directly: hello@littlepartycompany.com
Are reservations necessary?
Yes! The earlier, the better!
How long is the rental period for party rentals?
Rentals are a full day rental. We deliver between 7am-12pm. Pick up times are between 7:00 pm & 11:00 pm. We will call you the day prior to event after final deposit has been made to give you exact time of delivery (within a 1 hour
window).
What is cost of delivery & set up for rentals?
Delivery & set-up are included for all deliveries located in Union County. For all other deliveries, there is a delivery charge based on mileage. Please reach out to us for more details.
How do I pay for my rental?
You make your initial deposit online & pay your balance 48 hours prior to delivery.
For any payment questions, please reach out to us!
What type of space & electrical is needed for bunce house rentals?
1. What kind of outlet/power is needed? A 110v outlet on a dedicated 20 AMP circuit is typically needed to operate most inflatables. This is a standard plug in most homes.
2. What surfaces can the equipment be set up on? Inflatables can be placed on a variety of surfaces! Grass, mulch, concrete, pavement, hardwood, low carpeting all are approved surfaces for set up.
3. How much room do I need to set up? Each inflatable requires different amount of space for set-up. Please refer to the specific details located in the details section of each rental to confirm the size of the unit. Add 10ft to the width and 10ft to the length of any inflatable to determine if it will fit your space. Please also keep in mind, you will need adequate vertical clearance for rentals (ceiling height, tree branches, etc should be taken into consideration).
What is your cancellation policy?
1. What is your cancellation policy? Non- weather-related cancellations will result in loss of paid deposit. However, we are happy to reschedule to new date with 72 hours’ notice with no penalty.
2. What happens if it rains? Bad weather? No problem! We have an inclement weather cancellation policy, which allows
cancellation and/or reschedule as long as notice is given by 3:00 pm the day before
your event.
What kind of supervision is necessary?
For our bounce houses, at least one adult is required to be present and supervising
at all times. Safety is of the utmost importance!
Is The Little Party Co. insured?
Yes! Inflatable operations have very specific insurance requirements outlined by the State of New Jersey. Our policy is reviewed by the New Jersey Bureau of Code Services to ensure the appropriate level of coverage is in place.
I am having trouble booking online or my requested dates are not available
Please reach out to us! We are happy to help. Sometimes dates adjust or availability opens up that may not be listed on the website.
Our goal is to ease your stress!
General FAQs
I have a creative idea, can you do you do custom orders?
Of course! The Little Party Co. loves a fun customization!
Not seeing what you are looking for? Please reach out we are happy to try to accommodate ideas or customizations to bring magic to your next event!
We have lots of options available that may not be listed on website-- think custom gifts, party favors, printed items. We also love working with our clients to bring to life ideas.
Can I make changes to my order?
Unfortunately, once an order is place we typically can not make changes. However, we will do our best to accommodate. Please reach out to us for assistance.
If you need to cancel an order, please email us at Hello@littlepartycompany.com within 30 minutes of placing order. Outside of the 30 minute window, cancellations will not be accepted.
For any changes to Rental items, including date changes, please email us ASAP. We will do our best to accommodate.
What is your return policy?
You may return any product ordered from the littlepartycompany.com website within 7 calendar days after the date of delivery for a store credit.
The item(s) must be unopened, in the original packaging and accompanied by a Return Authorization Number (RMA). Please reach out to the customer service team at hello@littlepartycompany.com to
request your RMA before anything is shipped back. Returns without an RMA will be returned to shipper.
The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address
below. Be sure to keep your return tracking information until the store credit has been processed.
The items received are defected, what can I do?
We take feedback from our customers very seriously and we're always trying to improve our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. Please reach out to Hello@littlepartycompany.com with your order number.
How will I get my items?
All orders are sent via UPS/USPS/FedEx with confirmed tracking number. You will receive a confirmation email once your items have been shipped. If you need to make updates to shipment address after placing an order, we will do our best to accommodate, please reach out to us immediately.
If you live locally and are interested in a hand delivery, we are happy to do our best to accommodate, please let us know or note it directly in your order during check-out.
Tracking says my package was delivered, but I can't find it. What can I do?
It is much quicker to contact the carrier directly in the event that you cannot locate your order. Please ensure you keep your tracking information handy in case you need to contact them.
If package theft is a concern, please consider shipping to an alternative location, like a trusted neighbor or your place of employment. Little Party Co. is not liable for lost or stolen packages once they've been
shipped by the carrier.
What is standard delivery time?
We do our best to get you your ordered items as soon as possible. Please note,
there may be extended delivery times during early launch times. We appreciate
your patience. You can request expedited shipment and processing through our
site during check-out or as always, reach out to us-- we will do everything we
can to get your order to your ASAP!
Do you offer local delivery?
Yes! If you are located within Union County, we are happy to offer local delivery at no charge.
If you are not local, we offer shipping nationwide.